Back in 1999, we hired a guy from Veritas to install our first Netbackup software, version 3.5 it was (I think). Little I knew that it would be 2016 and I would still be working with this. It outlived other things that look more promising at that time.
I wanted to create this quick post about how to gain root access to a Netbackup appliance because it changed a little bit from version 2.6 to version 2.7. See my input in red.
login as: admin admin@<ip>'s password: <password> Last login: Wed May 4 09:52:28 2016 from <my mac> Appliance Manage master and media appliances. Exit Log out and exit from the current shell. Manage Manage NetBackup appliance. Monitor Monitor NetBackup appliance activities. Network Network Administration. Reports Examine the running and historical state of the host. Settings Change NetBackup appliance settings. Shell Shell operations. Support NetBackup Support. <NBU-Appliance-Hostname>.Main_Menu> Support Entering NetBackup support view... Checkpoint Appliance Checkpoint Management. DataCollect Gather device logs. Disk Gather disk information. Errors Display NetBackup errors. Exit Log out and exit from the current shell. FactoryReset Reset this system to factory install image InfraServices Show/control infrastructure services. iostat Execute the iostat command. IPMI Remote management port configuration. KillRemoteCall Terminate running or hung remote calls on peer compute nodes. Logs Set level, share, unshare, view, and upload debug logs. Maintenance Launch maintenance shell. Messages Display the messages file. NBDNA Network traces with NBDNA tool (Select Create or Remove). Nbperfchk Execute the disk IO or network bandwidth check. NBSU Manage NetBackup support data files (Select Create or Remove). Processes Show/control NetBackup and Admin Console processes. Reboot Reboot the system. RecoverStorage View or delete directories backed up during appliance re-image. Return Return to the previous menu. Service Service management. Shell Shell operations. Show Display information. Shutdown Power off the system. Storage Storage data and configuration Test Test the current status of various appliance components. <NBU-Appliance-Hostname>.Support> Maintenance <!-- Maintenance Mode --!> maintenance's password: <password> (this script was for 2.6) maintenance-!> /opt/Symantec/scspagent/IPS/sisipsoverride.sh bash: /opt/Symantec/scspagent/IPS/sisipsoverride.sh: No such file or directory (this is the right script for 2.7) maintenance-!> /opt/Symantec/sdcssagent/IPS/sisipsoverride.sh Symantec Data Center Security Server Policy Override Agent Version: 6.5.0 (build 355) Current Policy: NetBackup Appliance Prevention Policy, r38 Policy Prevention: Enabled Policy Override: Allowed Override State: Not overridden To override the policy and disable protection, enter your login password. Password: <password> Choose the type of override that you wish to perform: 1. Override Prevention except for Self-Protection 2. Override Prevention Completely Choice?  2 Choose the amount of time after which to automatically re-enable: 1. 15 minutes 2. 30 minutes 3. 1 hour 4. 2 hours 5. 4 hours 6. 8 hours Choice?  4 Enter a comment. Press Enter to continue. <comment or just Press Enter> Please wait while the policy is being overridden. ................. The policy was successfully overridden. maintenance-!> elevate <NBU-Appliance-Hostname>:/home/maintenance #